The common lodge runs on eight to 10 totally different software program distributors: a property administration system (PMS) for reservations, a income administration system (RMS) for pricing, a channel supervisor for distribution, a separate inbox for messaging, a separate kiosk for check-in, a separate level of sale (POS) for F&B, a separate accounts receivable device to trace what hasn’t been paid but. Every of those instruments solved one downside. Collectively they created an even bigger one.
Hoteliers spend their days fine-tuning programs that ought to already be in sync. Each switch prices revenue. Any replace that isn’t mapped poses a assist and safety danger. Every class provides a line to the invoice. A 2026 Mews survey of 500 hoteliers in 5 nations exhibits that essentially the most generally cited end result hoteliers need from new AI investments isn’t extra AI. It’s their current programs that work higher collectively. ¹
Fourteen years of constructing one reply.
For fourteen years, Mews has been calling out the place this trade goes, earlier than anybody else was. In 2014, Mews launched the primary on-line check-in within the hospitality trade. In 2015 the primary open API in lodge software program, the primary native visitor messages constructed right into a PMS and the primary embedded PMS funds. The primary on-line money register in 2018. The primary built-in cellular digital key in 2025. And amongst them is SpaceTime (2021) – the one hospitality information mannequin that treats time and house as steady sources, not just like the room-and-night abstractions that lodge software program has used for the reason that Nineteen Eighties. Every of those firsts was a guess that the boundaries between lodge programs have been synthetic. As we speak that guess paid off.
“The lodge trade runs on a class map that was created forty years in the past. PMS, RMS, CRS, CRM, POS – these aren’t actual issues. They’re acronyms invented by software program corporations to promote extra software program. Inside Mews, these classes do not exist as separate programs. They type one workflow, on one information mannequin with AI working throughout each layer. That is the hospitality trade’s iPhone second, and at this time we’re displaying what it seems like,” says Richard Valtr, founding father of Mews.
One platform.
As we speak at Mews Unfold, Mews is launching 5 merchandise that complement the AI-native Mews working system as the primary unified platform and information layer for hospitality.
Mews RMS integrates dynamic pricing into the platform, performing 150 million value calculations per day and making fee modifications based mostly on stay demand with out guide intervention, rising whole income per sq. meter by a median of 13.7% in comparison with motels with out RMS.²
Mews Channel Supervisor, powered by SiteMinder, will convey distribution natively into the platform by means of a novel technical partnership, essentially the most distinctive within the trade, connecting motels to greater than 400 OTAs by means of one contract, one bill and one assist line.
Visitor Messaging is a visitor inbox that unifies WhatsApp, SMS, OTA messages and e-mail, works with full context concerning the reservation, visitor profile and room, and, crucially, can handle the dialog and even motion duties autonomously by means of our native Mews Agent.
Automations routinely flip visitor insights into motion, improve returning friends, add options, and route duties to the correct crew with workflows that may be constructed from templates, visually custom-made, or described in pure language.
Accounts Receivable brings the complete B2B invoice-to-cash workflow inside the platform and replaces the seven to eight day billing delay typical within the trade with computerized issuance at bill closing, enabling 100% automated reconciliation.
“Our job is to not rebuild what exists, however to convey into one place what motels want. Impartial analysis from IDC revealed final month exhibits what that delivers: Accommodations operating the Mews working system notice 8.7% income progress, an annual good thing about €350,000 per 100 rooms and a 476% ROI over three years with a four-month payback interval.” One platform, one information mannequin, one bill,” mentioned Matthijs Welle, CEO of Mews.
Constructed for the lodge.
Costs circulation to distribution. Distribution based on the reserving. From the reserving to the dialog. The dialog to examine in. Verify in on the folio. The folio with the bill. The bill to the financial institution. One platform. One information mannequin. One bill. The platform is there. What comes on high is what comes after.
¹ Mews Hoteliers Survey H1 2026, December 2025 – March 2026, n=500 hoteliers in US, Canada, UK, France and Germany.
² Primarily based on causal inference methodology for Mews RMS properties with computerized suggestions energetic for 9 or extra months, in comparison with a matched management group of Mews prospects and not using a income administration system.
³ IDC Enterprise Worth of Mews, April 2026, n=8 hospitality prospects.