In a latest initiative for expand The expertise of vacationers arriving at Cancun Worldwide Airport, 90 customs brokers underwent an in depth three-day coaching program on the finish of January. This effort follows on the Mexican affiliation of Inbound Tourism Journey Businesses’ (Amin) earlier coaching classes for airport migration officers.
Sergio González Rubiera, president of Amatur, emphasised the significance of this coaching and seen that customs brokers are sometimes the primary contact level for vacationers. He acknowledged: “It appears that evidently somebody with a brand new imaginative and prescient has arrived.” The coaching centered on ‘high quality in vacationer service’, with subjects reminiscent of emotional administration, customer support and high quality methods to ensure a extra satisfying expertise for vacationers.
González Rubiera emphasised the significance of steady coaching as a result of frequent rotation of airport employees. He additionally stated that final yr 30 officers from the Nationwide Migration Institute (INM) obtained an identical coaching, aimed toward enhancing the standard of companies and obtained therapy vacationers on arrival.
This initiative displays a broader dedication to enhance the general expertise for guests to Cancun Worldwide Airport.
Cancun Airport Immigration Companies have led lots of worries prior to now
Cancun Worldwide Airport stood for widespread complaints from vacationers about mistreatment and inefficiencies. In keeping with native reviews, the airport obtained greater than 20 complaints each day, whereby vacationers quoted extreme ready instances within the occasion of immigration (generally greater than two hours), beneath -occupied processing areas, missed connections, poor web high quality and even extortion by immigration officers quoted.
On-line opinions painted a grim picture, wherein numerous vacationers describe the airport as ‘chaotic’, ‘poorly managed’ and ‘the worst journey expertise’. TRipadvisor opinions revealed complaints about lengthy queues, unorganized procedures and a scarcity of primary amenities reminiscent of seats in ready areas.